TERMS & CONDITIONS

TICKETS

Children

Whitby Goth Weekend is an all ages event. However it is your responsibility to check the suitability of the event for any children in your party.

All children aged between 10 and 16 on the date of the event require a ticket. For the full weekend we have a limited number of minor tickets, but when they have sold out they will require an adult ticket.

Children under 10 can be admitted for free (ONE child per paying adult), however numbers are limited as each child counts towards our overall capacity. If you intend bringing young children they MUST be pre-registered; Please contact tickets@whitbygothweekend.co.uk prior to placing your ticket order.


Ordering

We currently only accept payment through PayPal (either with a PayPal account or as a guest by credit/debit card).

You will receive a confirmation email and booking reference number once your order has been processed through the online shop. Keep this safe. If you have any queries about your purchase you will need the booking reference number. If you have not received an email within 24 hours please check your spam folder and PayPal summary. If you can’t see the transaction online please call your card issuer to confirm funds have been debited from your account. Payment is processed immediately.


Ticket Despatch

As we now use downloadable barcoded tickets you will receive a download link by email shortly after payment clearing. We do not post physical tickets.

Last Minute Orders

Our online booking service remains open until noon on the Saturday of the event where you are able to book, pay for and download tickets. If you wish to attend the event then we strongly advise that you use this service as our past three events have been sold out prior to doors opening.

Our wristband collection point is open until 5pm and reopens again at 7pm. It assists us in keeping congestion at the door to a minimum if you are able to collect your wristbands before 5pm.

Refunds & Exchanges

Tickets are non-refundable and due to the nature of e-tickets, cannot be sold on. In some cases we may be able to transfer your tickets to a future event. Please contact tickets@whitbygothweekend.co.uk for information.

 

Ticket Download Link Non Receipt

Check that you have both a shopping cart and PayPal transaction number. If you do not have a PayPal transaction number or a payment to Jo Hampshire showing on your PayPal Summary but have a shopping cart reference number then it’s highly probable that you did not complete the order process.

Please check with your card issuer that no payment has been made to us. Payments are processed immediately so the transaction date should be within 1-2 days of the date on your shopping cart order.

Uncompleted orders are only retained on our system for 48 hours so if your order was not completed within this time you will need to place a new order.

If your order has both a shopping cart and PayPal transaction reference then please contact us directly with the following information:

Your full name & address
The email address you used for the WGW shop AND the email address associated with the PayPal account or state if you paid as a PayPal guest
Date of Order
Details of the number and type of tickets on the order
Shopping Cart Reference Number
Amount Paid
PayPal Transaction ID

Please contact tickets@whitbygothweekend.co.uk for more information


General Ticketing Info

Any transaction that involves a chargeback or payment dispute will result in the tickets purchased being cancelled. It is your responsibility to ensure that you have sufficient funds in your account to pay for tickets.

Orders will not be accepted by postal order, cheques, bankers draft, fax, email or personal callers. If you prefer to purchase your ticket in person we do have a limited number of resellers around the UK; please see the main website for details.

 

THE EVENT

ID

Minors with free or reduced priced tickets must bring ID to verify their age when collecting wristbands in the form of a passport, bus pass, recognized proof of age card or a birth certificate.

Our venue operates a ‘Challenge 21’ policy for alcohol sales. You will not be served alcohol if you look under 21 unless you can prove you are over 18. It is advisable to bring ID if you feel you may be affected by this.

International ticket holders and anyone collecting tickets ordered after the advertised last day of posting must provide photo ID preferably in the form of a Passport or Driving Licence at the time of collection.


Photography

Although you are welcome to take photographs for your own personal use, the filming and photographing of the event inside official festival venues for commercial gain is strictly prohibited without the festival’s prior written consent.

As a condition of sale, the ticket holder consents to being filmed, photographed and recorded for Television, Radio, Webcast and other public broadcast in any medium as part of the audience.


Trademarks

The marks Whitby Goth Weekend, Whitby Gothic Weekend, WGW and its associated logo are registered trademarks and may not be used without the express written permission of Whitby Goth Weekend. We take infringement of our Trademarks very seriously and always report instances to both the Fraud Department of North Yorkshire Police and North Yorkshire Trading Standards.

Official merchandise is available at all venues and is not sold anywhere else in Whitby. In purchasing an official piece of merchandise you are investing in the future of the event as the income is reinvested back into the heart of the festival. We want the event to be able to sustain itself for many years to come. If you see unofficial merchandise for sale, we would be most appreciative if you could find a moment to pass the details on to a member of staff. You will not be asked to leave any of your details with us.


Assistance and Information

Help is available at our Info Stand situated in the foyer of The Whitby Pavilion venue between the hours of 10am-3am on Friday and Saturday of the event and between 10am – 4pm on Sundays. Should you have any issues please ask to speak to the Duty Manager as it becomes very difficult to deal with your concerns after the event.


Health and Safety

May we bring to your attention that excessive exposure to loud music may cause damage to your hearing and that strobe lighting is used during live performances.

A First Aid Area manned by professional paramedics is situated on the upper foyer concourse adjacent to the Cloakroom at our evening events.


General Event Terms and Conditions

The artist line up and any advertised stage times may be subject to change without notice.

Whitby Goth Weekend reserves the right to refuse admission to any ticket holder or guest for any reason. Ticket holders exhibiting unreasonable or dangerous behaviour will be ejected and their wristband made null and void.

Admission is at the ticket holder’s own risk. Whitby Goth Weekend will not be held liable for any loss, injuries or damages at the event including damage, theft or losses to property and valuables if the cause is due to the negligence of the ticket holder.

No posters should be put up or promotional material distributed in official venues without permission of the promoter. Please do not leave piles of flyers around the venues

 

ADDITIONAL INFORMATION

Data Protection

Data collected during the ordering process is retained by Whitby Goth Weekend to enable us to post your tickets to you. Retained information collected through registration will also be used to post and email to you priority information about the current and future events.

No information collected will be offered for sale or made available to any third party. To be removed from or to amend your details on our mailing list please email webmaster@whitbygothweekend.co.uk


Ongoing Assistance and Information

Please use one of the following email addresses leading up to the event

info@whitbygothweekend.co.uk – General Enquiries
traders@whitbygothweekend.co.uk – Trading Enquiries
bands@whitbygothweekend.co.uk – Band Submissions
tickets@whitbygothweekend.co.uk – Ticket Purchase and General Ticketing Enquiries
webmaster@whitbygothweekend.co.uk – Technical Issues